Primetime Vehicle Management – Know Your Rights
Address: 5127 Castroville Rd LOT 1, San Antonio, TX 78227
Phone: (210) 561-5800
This website is an independent informational resource for individuals who have interacted with Primetime Vehicle Management, a vehicle storage facility in San Antonio, Texas. Numerous users have reported troubling experiences — from denied access to vehicles to irregular payment demands. This page highlights relevant Texas laws and real reviews to help you respond and protect your rights.
Statutes Commonly Violated by Primetime Vehicle Management
- 2303.158, 85.708(a) – Refused access to documents inside the vehicle needed to prove ownership.
- 85.708(b)(2) – Denied access to personal belongings.
- 2303.1511(a); 2308.2565(a); 85.705(a) – Failed to report nonconsent tow to law enforcement within 2 hours.
- 2303.1511(a); 2308.2565(a); 85.705(a) – Reported vehicle without required info like license plate, VIN, or origin.
- 2303.1511(b); 85.705(b) – Failed to report by phone, electronically, or in person.
- 2303.155(e); 85.722(d)(2)(3) – Charged for more than five days before sending notice or requesting owner data.
- 2303.155(b)(3)(B); 85.722(d) – Charged more than $35/day for vehicles over 25 feet.
- 2303.159(a); 85.711 – Refused to accept credit/debit/cash for payment.
- 2303.160(b); 85.710(a)(5) – Rejected valid insurance docs as proof of ownership.
- 85.710(a)(3) – Refused release even when fees were paid and documents were valid.
⚠️ Note: Texas law requires storage facilities to accept at least one form of electronic payment. If their card machine is down, they legally cannot charge you storage fees beyond your payment attempt date.
Real Experiences from Google Reviews
- Mike Shawn (2024): "They kept changing the requirements after I submitted everything. Holding my truck and trailer hostage."
- Cora A: "Customer service is terrible, extremely rude. Friend’s brand-new battery was dead and car had ants after being towed."
- James Wang: "Was threatened and screamed at after paying extra. Police had to be called."
These reviews reflect repeated patterns of alleged abuse and misconduct. Always document your interactions and submit complaints to: